Terms & Conditions

These Terms & Conditions govern your use of the Building Services Direct NZ website and the services available through it.

By accessing this website, submitting an enquiry or requesting a quote, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use the website.

About Building Services Direct NZ

Building Services Direct NZ provides an online service that helps customers looking for building services connect with independent building contractors and service providers throughout New Zealand.

Customers can use the website to request quotes and provide information about residential, commercial and other building projects.

The physical building work itself is carried out by independent third-party contractors or businesses.

Building Services Direct NZ does not directly employ or supervise the contractors carrying out those services unless expressly stated otherwise.

Requesting A Building Quote

You can submit a quote request through the website for building services including:

• Home renovations
• Home extensions and alterations
• Kitchen and bathroom renovations
• Decks and outdoor living areas
• Fences
• Garages, carports and sleepouts
• Retaining walls
• Building repairs and maintenance
• Light commercial building work

When submitting an enquiry, you agree to provide information that is reasonably accurate and complete to the best of your knowledge.

This may include your:

• Name
• Email address
• Phone number
• Property or project location
• Project details
• Measurements
• Photos
• Plans or other relevant information

Providing incomplete or inaccurate information may affect the ability of a contractor to assess or quote the project.

What Happens to Your Quote Request

Information submitted through the website may be provided to an independent building contractor or service provider who may be able to assist with your project.

The contractor may contact you directly to discuss the work, request further information, arrange a site visit or provide a quote.

Submitting an enquiry does not create a contract for building work between you and Building Services Direct NZ.

It also does not automatically create a contract between you and any contractor.

Any agreement to undertake physical building work is entered into separately between you and the contractor you choose to engage.

Contractor Availability

Submitting a quote request does not guarantee that:

• A contractor will be available in your area
• A contractor will accept the project
• A quote will be provided
• A particular timeframe can be met
• A particular price or project specification will be available

Contractor availability can vary depending on location, project type, workload and other circumstances.

Independent Building Contractors

Unless expressly stated otherwise, contractors introduced through Building Services Direct NZ operate as independent businesses.

They are responsible for their own:

• Quotes and pricing
• Site assessments
• Advice
• Workmanship
• Employees and subcontractors
• Equipment
• Insurance
• Health and safety obligations
• Licences, registrations or qualifications where applicable
• Building work
• Compliance obligations
• Warranties or guarantees they provide

Building Services Direct NZ does not control the day-to-day work undertaken by an independent contractor.

Your Agreement With A Contractor

If you choose to proceed with a contractor, the agreement for the physical building work is between you and that contractor.

Before accepting a quote, you should make sure you understand:

• The scope of work
• The total price
• Whether GST is included
• Payment terms
• The proposed building materials and specifications
• Preparation and repairs included
• Underlay, flashings and fixings
• Drainage or gutter work
• Removal and disposal of old materials
• Expected timeframe
• Any warranties offered by the contractor
• Any exclusions from the quote

You should ask the contractor directly about anything that is unclear before accepting their quote.

Checking A Contractor

Customers should make their own assessment of whether a contractor is suitable for their project.

Where relevant to the work, you may wish to check matters such as:

• Experience
• Insurance
• References
• Qualifications
• Registrations or licensing
• Examples of previous work
• Written quote
• Terms of trade
• Warranty information

The checks that are appropriate will depend on the nature and value of the project.

Pricing & Quotes

Prices, cost guides and other pricing information published on the Building Services Direct NZ website are general information only unless expressly stated otherwise.

Actual building costs can vary according to factors including:

• Project size and complexity
• Existing site and building conditions
• Materials and finish level
• Access, excavation and temporary works
• Structural, engineering and design requirements
• Consent and inspection requirements
• Demolition and waste disposal
• Subcontractor and specialist trade requirements
• Location and travel

Any quote supplied by an independent contractor is provided by that contractor and is subject to the contractor’s own terms and conditions.

Building Services Direct NZ does not set or guarantee the prices charged by independent contractors unless expressly stated otherwise.

Information on This Website

We aim to provide useful and reasonably accurate information about building services.

However, website content is provided for general informational purposes and should not be treated as project-specific engineering, structural, building, legal or other professional advice.

Every property and building project is different.

Requirements may vary according to:

• Existing plans and site conditions
• Structural or engineering requirements
• Weatherproofing and drainage details
• Boundary, height and planning constraints
• Wind zone, coastal exposure and ground conditions
• Building consent or local authority requirements

Professional or specialist advice should be obtained where appropriate for the individual project.

Building Consents, Engineering & Other Requirements

Some building projects may require plans, engineering input, building consent or other approvals depending on the building and the nature of the work.

Responsibility for confirming applicable requirements should be agreed between the customer and the contractor or other relevant professional before work proceeds.

Information provided on this website about consent, engineering or construction requirements is general information only.

No Guarantee of Particular Results

While we aim to make it easier for customers to find building services, Building Services Direct NZ does not guarantee:

• That a contractor will accept your project
• The quality or outcome of work performed by an independent contractor
• Completion by a particular date
• A particular project price
• That a contractor’s quote will be the cheapest available
• That a particular building material, product or specification will be available

Any warranties or guarantees relating to physical building work should be confirmed directly with the contractor undertaking that work.

Issues With Contractor Work

If an issue arises with work carried out by an independent contractor, you should contact that contractor directly in the first instance.

Because the agreement for physical building work is normally between the customer and the independent contractor, matters relating to:

• Workmanship
• Payment
• Delays
• Variations
• Defects
• Property damage
• Warranties
• Completion

should generally be addressed directly between those parties.

Nothing in these Terms is intended to limit any rights or remedies that you may have under New Zealand law.

Limitation of Liability

To the maximum extent permitted by law, Building Services Direct NZ is not responsible for the acts, omissions, workmanship, pricing, delays or other conduct of independent contractors introduced through the website.

Building Services Direct NZ is also not responsible for indirect or consequential loss arising from your use of the website or your dealings with an independent contractor, except to the extent that liability cannot lawfully be excluded or limited.

Nothing in these Terms excludes, restricts or modifies any rights, remedies, guarantees or protections that cannot lawfully be excluded under applicable New Zealand law.

Consumer Rights

Nothing in these Terms is intended to exclude or limit any rights you may have under applicable New Zealand consumer law, including the Fair Trading Act 1986 and, where applicable, the Consumer Guarantees Act 1993.

Where any part of these Terms conflicts with a right or obligation that cannot legally be excluded, the applicable law will prevail.

Website Availability

We aim to keep the website available and functioning correctly but do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of:

• Maintenance
• Technical problems
• Hosting issues
• Internet outages
• Security issues
• Circumstances outside our reasonable control

We may change, suspend or discontinue parts of the website where reasonably necessary.

Acceptable Use

You must not use this website:

• For unlawful or fraudulent purposes
• To submit deliberately false or misleading enquiries
• To interfere with the operation or security of the website
• To attempt unauthorised access to website systems
• To distribute harmful software or malicious code
• To collect information from the website using unauthorised automated methods
• In a way that infringes the rights of another person or business

We may restrict access to the website where we reasonably believe it is being misused.

Intellectual Property

Unless otherwise stated, the website content, including text, branding, graphics, layout and other original material, is owned by or licensed to Building Services Direct NZ.

You may view and use website content for normal personal or business purposes associated with considering building services.

You may not reproduce, republish, distribute or commercially exploit substantial portions of the website without permission, except where permitted by law.

Third-Party Websites

The website may contain links to third-party websites or services.

These links are provided for convenience or additional information.

Building Services Direct NZ does not control third-party websites and is not responsible for their content, availability, security, terms or privacy practices.

Privacy

Personal information collected through this website is handled in accordance with our Privacy Policy and applicable New Zealand privacy law.

By submitting an enquiry, you acknowledge that information relevant to your project may be provided to an independent contractor or service provider for the purpose of responding to your enquiry.

Please review our Privacy Policy for more information about how personal information is collected, used, stored and disclosed.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to:

• The website
• Our services
• Business practices
• Technology
• Legal or regulatory requirements

The latest version published on this website will apply from the date it is published.

Last Updated: August 2026

Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Governing Law

These Terms & Conditions are governed by the laws of New Zealand.

Any dispute relating to these Terms or use of the website will be subject to the jurisdiction of the New Zealand courts, subject to any rights or dispute-resolution processes available under applicable law.

Contact Us

If you have any questions about these Terms & Conditions, please contact Building Services Direct NZ through the Contact Us page on this website.